Guest Check In Made Easy!

Frequently Asked Questions

Q1. Can I change the lock access code?

Yes, absolutely. This can be changed easily, and as often as you like.

A tool is supplied to change your code.

Q2. How do I know if CondoKey has a product that will fit my mailbox?

CondoKey offers both portrait or landscape orientations, designed to fit into a standard front opening Australia Post recommended A4 commercial mailbox.

Inserts are adjustable in length, width and height.

For further information click here.

IMPORTANT. You will need to measure your mailbox to be sure of compatabilty. Check out our products pages for dimensioned PDF's and photo's.

Q3. How does it secure inside my mailbox?

CondoKey's lockable mailbox insert does not require any screwing or bolting.

It is secured inside using a cam lock, similar to the lock currently on your mailbox door.

Upon turning, this lock secures behind the mailbox door hinge preventing it from pulling out.

Each is also adjustable in length, width and height for a snug fit.

Q4. Can I still receive my mail?

Yes, that's one of the benefits. It creates 2 compartments within your mailbox, one for secure mail and the other a lockbox.

Q5. Can I install the mailbox insert myself?

Yes, we provide detailed, easy to follow instructions for every customer to be able to install for themselves.

A small flat head screwdriver is all that is required for adjustment.

Q6. What colours are available?

Inserts are only available in the colours currently shown on this websites 'products' and 'shop' pages (Shale Grey & Black).

Q7. What if my mailbox is located behind a security door/gate?

CondoKey mailbox inserts offer a solution for those mailboxes that are accessible by guests. We recommend an alternative key collection method.